Ausgabe 2/2022
Inhalt (9 Artikel)
Open Access
Theoretical article
Predicting delays in service operations
Fabian von Schéele, Darek M. Haftor, Natallia Pashkevich
Open Access
Case study
Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry
Håkon Osland Sandvik, David Sjödin, Thomas Brekke, Vinit Parida
Case study
The reaction of coworking spaces to the COVID-19 pandemic. A dynamic capabilities perspective
Victor Cabral, Willem van Winden
Empirical article
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis
Marinko Skare, Domingo Riberio Soriano
Empirical article
Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods
Yuhyung Shin, Won-Moo Hur, Hansol Hwang
Empirical article
Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty
Shih-Hao Wu, Stephen Chi-Tsun Huang, Ching-Yi Daphne Tsai
Open Access
Empirical article
The effects of gender and personality of robot assistants on customers’ acceptance of their service
Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella, Guillem Alenyà
Empirical article
Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions
Sookhwa Jung, Jaewoo Lee
Correction
Correction to: Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions
Sookhwa Jung, Jaewoo Lee