Ausgabe 4/2023
Inhalt (8 Artikel)
Empirical article
The contingent impacts of dynamic service innovation capabilities on firm performance
Jun Zhan, Shun Zhang, Silvana Trimi
Open Access
Review article
Connecting artificial intelligence to value creation in services: mechanism and implications
Minjun Kim
Empirical article
Adolescents’ attempts at influence and self-reported errors in family vacation decisions: a cross-regional study
Che-Jen Su, Yi-Fang Lan, Nicolas G. A. Lorgnier, Yung-Kuei Liang, Anne Marie Lebrun, Qiuju Luo, Maria Helena Cavalcanti da Silva Belchior, Carlos Eduardo Pinto Pimentel
Theoretical article
Exploring robot service quality priorities for different levels of intimacy with service
Ai-Hsuan Chiang, Szu-Yu Chou
Empirical article
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification
Shih-Hao Wu, Stephen Chi-Tsun Huang, Ching-Yi Daphne Tsai, Yu-Xuan You
Empirical article
What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective
Ping Li, Seoyoun Lee, Kyung Young Lee, Sung-Byung Yang, Younghoon Chang
Open Access
Empirical article
Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions
Wee-Kheng Tan, Po-Yen Chen
Empirical article
Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response
Sangchul Park, Hyun-Woo Lee, Calvin Nite