Skip to main content
Erschienen in: Universal Access in the Information Society 3/2016

01.08.2016 | Long paper

A study on the acceptance of website interaction aids by older adults

verfasst von: Silvana Maria Affonso de Lara, Renata Pontin de Mattos Fortes, Cibele Maria Russo, Andre Pimenta Freire

Erschienen in: Universal Access in the Information Society | Ausgabe 3/2016

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

The goal of the present work is to investigate the potential acceptance of a set of web interaction aids by older adults, in order to help them overcome difficulties associated with ageing and help them continue using the web as a source of information, communication and services. This paper presents a survey with older adults concerning their perceptions about a set of web interaction aids defined after a field observation study, a study with questionnaires and user tests of web applications. The survey involved 313 participants, of which about 44 % were older adults and elderly users. The results showed that the use of aids to support the interaction of older adults with the web promotes improvements in the interaction of older adults and younger users alike, which supports the argument for enhanced universal usability. Finally, it was possible to diagnose barriers that still remain and which aids had best acceptance by older adults.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Fußnoten
2
Five participants opted not to respond to question 4.
 
3
Seven participants opted not to respond to question 5.
 
4
Seven participants opted not to respond to question 6.
 
5
Two participants opted not to respond to question 7.
 
6
Three participants opted not to respond to question 8.
 
7
Three participants opted not to respond to question 9.
 
8
Three participants opted not to respond to question 10.
 
9
Three participants opted not to respond to question 11.
 
10
Two participants opted not to respond to question 12.
 
11
One participant opted not to respond to question 13.
 
12
Four participants opted not to respond to question 14.
 
13
One participant opted not to respond to question 15.
 
14
Twelve participants opted not to respond to question 16.
 
15
Five participants opted not to respond to question 17.
 
16
Four participants opted not to respond to question 18.
 
17
Four participants opted not to respond to question 19.
 
Literatur
1.
Zurück zum Zitat Burdick, D.C.: The aging imperative: designing for an aging population. In: Proceedings of the mini-conference of the South Jersey human factors and ergonomics society: human factors in complex sociotechnical systems, pp. 131–135 (2005) Burdick, D.C.: The aging imperative: designing for an aging population. In: Proceedings of the mini-conference of the South Jersey human factors and ergonomics society: human factors in complex sociotechnical systems, pp. 131–135 (2005)
2.
Zurück zum Zitat Czaja, S.J., Sharit, J.: Preparing organizations and older workers for current and future employment: training and retraining issues. In: Czaja, S., Sharit, J. (eds.) Aging and Work: Issues and Implications in a Changing Landscape, pp. 259–278. The Johns Hopkins University Press, Baltimore (2009) Czaja, S.J., Sharit, J.: Preparing organizations and older workers for current and future employment: training and retraining issues. In: Czaja, S., Sharit, J. (eds.) Aging and Work: Issues and Implications in a Changing Landscape, pp. 259–278. The Johns Hopkins University Press, Baltimore (2009)
3.
Zurück zum Zitat Chou, J.R., Hsiao, S.W.: A usability study on human-computer interface for middle-aged learners. Comput Human Behav 23, 2040–2063 (2007)CrossRef Chou, J.R., Hsiao, S.W.: A usability study on human-computer interface for middle-aged learners. Comput Human Behav 23, 2040–2063 (2007)CrossRef
4.
Zurück zum Zitat Convertino, G., Farooq, U., Rosson, M.B., Carroll, J.M., Meyer, B.J.F.: Supporting intergenerational groups in computer-supported cooperative work (CSCW). Behav Inform Technol 26, 275285 (2007)CrossRef Convertino, G., Farooq, U., Rosson, M.B., Carroll, J.M., Meyer, B.J.F.: Supporting intergenerational groups in computer-supported cooperative work (CSCW). Behav Inform Technol 26, 275285 (2007)CrossRef
5.
Zurück zum Zitat Di Blas, N., Paolini, P., Speroni, M.: Usable accessibility to the Web for blind users. In: Proceedings of 8th ERCIM workshop: user interfaces for all, pp. 28–29 (2004) Di Blas, N., Paolini, P., Speroni, M.: Usable accessibility to the Web for blind users. In: Proceedings of 8th ERCIM workshop: user interfaces for all, pp. 28–29 (2004)
6.
Zurück zum Zitat Farkas, D.K.: The role of balloon help. SIGDOC Asterisk J. Comput. Doc. 17, 3–19 (1993)CrossRef Farkas, D.K.: The role of balloon help. SIGDOC Asterisk J. Comput. Doc. 17, 3–19 (1993)CrossRef
7.
Zurück zum Zitat Gonçalves, V.P., Neris, V.P.A., Ueyama, J.: Interaction of elderly users with mobile phones: flexibility to support diversity. In: Proceedings of the 10th Brazilian symposium on human factors in computing systems and the 5th latin American conference on human-computer interaction, pp. 343–352 (2011) Gonçalves, V.P., Neris, V.P.A., Ueyama, J.: Interaction of elderly users with mobile phones: flexibility to support diversity. In: Proceedings of the 10th Brazilian symposium on human factors in computing systems and the 5th latin American conference on human-computer interaction, pp. 343–352 (2011)
8.
Zurück zum Zitat Grossman, T., Fitzmaurice, G.W.: ToolClips: an investigation of contextual video assistance for functionality understanding, pp. 1515–1524 (2010) Grossman, T., Fitzmaurice, G.W.: ToolClips: an investigation of contextual video assistance for functionality understanding, pp. 1515–1524 (2010)
9.
Zurück zum Zitat Hanson, V.L.: The user experience: designs and adaptations. In: Proceedings of the 2004 international cross-disciplinary workshop on web accessibility (W4A), pp. 1–11 (2004) Hanson, V.L.: The user experience: designs and adaptations. In: Proceedings of the 2004 international cross-disciplinary workshop on web accessibility (W4A), pp. 1–11 (2004)
10.
Zurück zum Zitat Hanson, V.L.: Technology skill and age: what will be the same 20 years from now. Universal Access Inform Soc 10(4), 443–452 (2011)MathSciNetCrossRef Hanson, V.L.: Technology skill and age: what will be the same 20 years from now. Universal Access Inform Soc 10(4), 443–452 (2011)MathSciNetCrossRef
11.
Zurück zum Zitat Hawthorn, D.: Possible implications of aging for interface designers. Interact. Comput. 12, 507–528 (2000)CrossRef Hawthorn, D.: Possible implications of aging for interface designers. Interact. Comput. 12, 507–528 (2000)CrossRef
12.
Zurück zum Zitat Hawthorn, D.: How universal is good design for older users? In: Proceedings of the 2003 conference on Universal usability, pp. 38–45 (2003) Hawthorn, D.: How universal is good design for older users? In: Proceedings of the 2003 conference on Universal usability, pp. 38–45 (2003)
13.
Zurück zum Zitat Hellman R.:, Universal design and mobile devices. In: Proceedings of the 4th international conference on universal access in human computer interaction: coping with diversity, pp. 147–156 (2007) Hellman R.:, Universal design and mobile devices. In: Proceedings of the 4th international conference on universal access in human computer interaction: coping with diversity, pp. 147–156 (2007)
14.
Zurück zum Zitat Hogeboom, D.L., McDermott, R.J., Perrin, K.M., Osman, H., Bell-Ellison, B.A.: Internet use and social networking among middle aged and older adults. Educ. Gerontol. 36, 93–111 (2010)CrossRef Hogeboom, D.L., McDermott, R.J., Perrin, K.M., Osman, H., Bell-Ellison, B.A.: Internet use and social networking among middle aged and older adults. Educ. Gerontol. 36, 93–111 (2010)CrossRef
15.
Zurück zum Zitat Brazilian Institute of Geography and Statistics(IBGE): Synthesis of social indicators 2008: an analysis of the life conditions of the Brazilian population Brazilian Institute of Geography and Statistics(IBGE): Synthesis of social indicators 2008: an analysis of the life conditions of the Brazilian population
16.
Zurück zum Zitat Brazilian Institute of Geography and Statistics (IBGE): National Census 2010: General Results (2010) Brazilian Institute of Geography and Statistics (IBGE): National Census 2010: General Results (2010)
17.
Zurück zum Zitat International Standards Organization: ISO 9241–171: Ergonomics of human-system interaction. Part 171: Guidance on software accessibility (2008) International Standards Organization: ISO 9241–171: Ergonomics of human-system interaction. Part 171: Guidance on software accessibility (2008)
18.
Zurück zum Zitat Lara, S.M.A., Pietronero, W., Fortes, R.P.M.: Accessibility for older adults and elderly users in e-commerce. In: XVI Brazilian symposium on multimedia and the web–WebMedia 2010, Belo Horizonte, MG: SBC (2010) Lara, S.M.A., Pietronero, W., Fortes, R.P.M.: Accessibility for older adults and elderly users in e-commerce. In: XVI Brazilian symposium on multimedia and the web–WebMedia 2010, Belo Horizonte, MG: SBC (2010)
19.
Zurück zum Zitat Lara, S.M.A., Watanabe, W.M., Santos, E.P.B., Fortes, R.P.M.: Improving WCAG for elderly web accessibility. In: Proceedings of the 28th ACM international conference on design of communication, vol. 1, pp. 175–182 (2010) Lara, S.M.A., Watanabe, W.M., Santos, E.P.B., Fortes, R.P.M.: Improving WCAG for elderly web accessibility. In: Proceedings of the 28th ACM international conference on design of communication, vol. 1, pp. 175–182 (2010)
20.
Zurück zum Zitat Lara, S.M.A., Oliveira, D., Fortes, R.P.M.: Accessibility context sensitive to middle-aged adults and elderly in web systems. In: Proceedings of the 29th ACM international conference on design of communication (ACM SIGDOC’11), pp. 33–36. ACM, Pisa (2011) Lara, S.M.A., Oliveira, D., Fortes, R.P.M.: Accessibility context sensitive to middle-aged adults and elderly in web systems. In: Proceedings of the 29th ACM international conference on design of communication (ACM SIGDOC’11), pp. 33–36. ACM, Pisa (2011)
21.
Zurück zum Zitat Lara, S.M.A., Oliveira, D., Fortes, R.P.M.: Context-sensitive accessibility for older adults in web systems. In: Proceedings of the X Brazilian symposium on human factors in computing systems. orto de Galinhas, PE: SBC, pp. 353–357 (2011) Lara, S.M.A., Oliveira, D., Fortes, R.P.M.: Context-sensitive accessibility for older adults in web systems. In: Proceedings of the X Brazilian symposium on human factors in computing systems. orto de Galinhas, PE: SBC, pp. 353–357 (2011)
22.
Zurück zum Zitat Lines, L., Ikechi, O., Hone, K.S., Elliman, T.: Online form design for older adults: introducing web-automated personalization. Presented at HCI, the web and the older population workshop, British HCI 2006 Queen Mary, University of London, London, UK (2006) Lines, L., Ikechi, O., Hone, K.S., Elliman, T.: Online form design for older adults: introducing web-automated personalization. Presented at HCI, the web and the older population workshop, British HCI 2006 Queen Mary, University of London, London, UK (2006)
23.
Zurück zum Zitat Lines, L., Patel, Y., Hone, K.S: Online form design: Older adults access to housing and welfare services. In: Proceedings of HCI and the older population workshop, workshop proceedings, HCI 2004, September 7–11, Leeds UK pp. 2122 (2004) Lines, L., Patel, Y., Hone, K.S: Online form design: Older adults access to housing and welfare services. In: Proceedings of HCI and the older population workshop, workshop proceedings, HCI 2004, September 7–11, Leeds UK pp. 2122 (2004)
24.
Zurück zum Zitat Kang, N.E., Yoon, W.C.: Age- and experience-related user behavior differences in the use of complicated electronic devices. Int. J. Hum. Comput. Stud. 66, 425–437 (2008)CrossRef Kang, N.E., Yoon, W.C.: Age- and experience-related user behavior differences in the use of complicated electronic devices. Int. J. Hum. Comput. Stud. 66, 425–437 (2008)CrossRef
25.
Zurück zum Zitat Minister of Industry, Learning a Living: First results of the adult literacy and life skills survey, Canada and Organisation for Economic Cooperation and Development (OECD) (2005) Minister of Industry, Learning a Living: First results of the adult literacy and life skills survey, Canada and Organisation for Economic Cooperation and Development (OECD) (2005)
26.
Zurück zum Zitat Páscoa, G., Gil, H.: Facebook and elderly users: the importance of social networks for life-long learning. In: Proceedings of the 7th Iberian conference on systems and information technology, pp. 544–549 (2012) Páscoa, G., Gil, H.: Facebook and elderly users: the importance of social networks for life-long learning. In: Proceedings of the 7th Iberian conference on systems and information technology, pp. 544–549 (2012)
27.
Zurück zum Zitat Righi, V., Sayago, S., Blat, J.: Towards understanding e-government with older people and designing an inclusive platform with them: preliminary results of a rapid ethnographical study. Int. J. Public Inform. Syst. 3, 131–142 (2011) Righi, V., Sayago, S., Blat, J.: Towards understanding e-government with older people and designing an inclusive platform with them: preliminary results of a rapid ethnographical study. Int. J. Public Inform. Syst. 3, 131–142 (2011)
28.
Zurück zum Zitat Sales. M.B., Cybis, W.A.: Development of a checklist for the evaluation of the web accessibility for the aged users. In: Proceedings of the latin American conference on human-computer interaction, pp. 125–133 (2003) Sales. M.B., Cybis, W.A.: Development of a checklist for the evaluation of the web accessibility for the aged users. In: Proceedings of the latin American conference on human-computer interaction, pp. 125–133 (2003)
29.
Zurück zum Zitat Santos, E.P.B., Lara, S.M.A., Castro, M., Fortes, R.P.M.: Horizontal drop-down menus: a case study with priority for older adults (in Portuguese). In: CLEI 2011, 2011, Quito, Equador. Proceedings of the Centro Latino Americano de Estudios en Informtica (CLEI 2011), vol. 1, pp. 1–10 (2011) Santos, E.P.B., Lara, S.M.A., Castro, M., Fortes, R.P.M.: Horizontal drop-down menus: a case study with priority for older adults (in Portuguese). In: CLEI 2011, 2011, Quito, Equador. Proceedings of the Centro Latino Americano de Estudios en Informtica (CLEI 2011), vol. 1, pp. 1–10 (2011)
30.
Zurück zum Zitat Santos, E.P.B., Lara, S.M.A., Watanabe, W.M., Castro, M., Fortes, R.P.M.: Usability evaluation of horizontal navigation bar with drop-down menus by middle aged adults. In: The 29th ACM international conference on design of communication (ACM SIGDOC’11), Pisa, Italy: ACM, pp. 145–150 (2011) Santos, E.P.B., Lara, S.M.A., Watanabe, W.M., Castro, M., Fortes, R.P.M.: Usability evaluation of horizontal navigation bar with drop-down menus by middle aged adults. In: The 29th ACM international conference on design of communication (ACM SIGDOC’11), Pisa, Italy: ACM, pp. 145–150 (2011)
31.
Zurück zum Zitat Sloan, D.: Two cultures? The disconnect between the web standards movement and research-based web design guidelines for older people. Gerontechnology 5, 106–112 (2006)CrossRef Sloan, D.: Two cultures? The disconnect between the web standards movement and research-based web design guidelines for older people. Gerontechnology 5, 106–112 (2006)CrossRef
32.
Zurück zum Zitat Small, J., Schallau, P., Brown, K., Appleyard, R.: Web accessibility for people with cognitive disabilities, CHI ’05 extended abstracts on human factors in computing systems, pp. 1793–1796 (2005) Small, J., Schallau, P., Brown, K., Appleyard, R.: Web accessibility for people with cognitive disabilities, CHI ’05 extended abstracts on human factors in computing systems, pp. 1793–1796 (2005)
33.
Zurück zum Zitat Thatcher, J. & Waddell, C.: Constructing accessible web sites, Glasshaus (2002) Thatcher, J. & Waddell, C.: Constructing accessible web sites, Glasshaus (2002)
34.
Zurück zum Zitat Zajicek, M.: Interface design for older adults. In: Proceedings of the 2001 EC/NSF workshop on Universal accessibility of ubiquitous computing, pp. 60–65 (2001) Zajicek, M.: Interface design for older adults. In: Proceedings of the 2001 EC/NSF workshop on Universal accessibility of ubiquitous computing, pp. 60–65 (2001)
35.
Zurück zum Zitat Zaphiris, P., Ghiawadwala, M., Mughal, S.: Age-centered research-based web design guidelines. In: CHI ’05 extended abstracts on Human factors in computing systems, pp. 1897–1900 (2005) Zaphiris, P., Ghiawadwala, M., Mughal, S.: Age-centered research-based web design guidelines. In: CHI ’05 extended abstracts on Human factors in computing systems, pp. 1897–1900 (2005)
Metadaten
Titel
A study on the acceptance of website interaction aids by older adults
verfasst von
Silvana Maria Affonso de Lara
Renata Pontin de Mattos Fortes
Cibele Maria Russo
Andre Pimenta Freire
Publikationsdatum
01.08.2016
Verlag
Springer Berlin Heidelberg
Erschienen in
Universal Access in the Information Society / Ausgabe 3/2016
Print ISSN: 1615-5289
Elektronische ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-015-0419-y

Weitere Artikel der Ausgabe 3/2016

Universal Access in the Information Society 3/2016 Zur Ausgabe

Premium Partner