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Marketing Letters

Ausgabe 1/2023

Inhalt (12 Artikel)

Reaching for rigor and relevance: better marketing research for a better world

Shilpa Madan, Gita Venkataramani Johar, Jonah Berger, Pierre Chandon, Rajesh Chandy, Rebecca Hamilton, Leslie K. John, Aparna A. Labroo, Peggy J. Liu, John G. Lynch Jr., Nina Mazar, Nicole L. Mead, Vikas Mittal, Christine Moorman, Michael I. Norton, John Roberts, Dilip Soman, Madhu Viswanathan, Katherine White

Open Access

Money for Nothing: The Impact of Compensation on Customers’ Bad-Mouthing in Service Recovery Encounters

Jasenko Arsenovic, Bo Edvardsson, Tobias Otterbring, Bård Tronvoll

Open Access

“No, Thanks”: How Do Requests for Feedback Affect the Consumption Behavior of Non-Compliers?

Dikla Perez, Gal Oestreicher-Singer, Lior Zalmanson, Matthew Matan Rubin

The creative touch: the influence of haptics on creativity

Claire Heeryung Kim, Kelly B. Herd, H. Shanker Krishnan

Open Access Idea Corner

“Dark patterns” in online services: a motivating study and agenda for future research

Julian Runge, Daniel Wentzel, Ji Young Huh, Allison Chaney

Replication Corner

Ad expenditures and perceived quality: a replication and extension

Koushyar Rajavi, Donald R. Lehmann, Kevin Lane Keller, Alireza Golmohammadi