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2015 | Buch

New Perspectives on Corporate Social Responsibility

Locating the Missing Link

herausgegeben von: Linda O'Riordan, Piotr Zmuda, Stefan Heinemann

Verlag: Springer Fachmedien Wiesbaden

Buchreihe : FOM-Edition

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Über dieses Buch

Providing a timely contribution to the ongoing questions surrounding topics which are by definition subject to varying stakeholder interpretations, this book addresses “the missing link” between theoretical CSR concepts and everyday management practice. It acts as a guide to awaken managers to the advantages of adopting a CSR “mindset” when developing sustainable business strategies. The book consists of three parts: 1) A theoretical realm which establishes the key concepts and rationale for the adoption of a sustainable CSR approach, 2) A practical realm which addresses putting CSR and sustainability into business practice, 3) An educational realm which proposes how to incorporate the concepts into teaching and training.

Inhaltsverzeichnis

Frontmatter
1. Introduction
Abstract
Triggered by the disillusionment in society in the wake of the recent global financial crisis and against the background of continuing corporate misbehaviour, this book examines the missing links in the way that business presently operates within the current economic system, which may have provoked the occurrence of these dilemmas. In doing so, it critically explores, examines, and identifies key mechanisms at the interface between business and society.
Linda O’Riordan, Piotr Zmuda, Stefan Heinemann

Theoretical Realm

Frontmatter
2. The Future of Corporate Sustainability: Towards an Ecology of Organisations Focused on Sustainability
Abstract
This is a chapter about how to organise sustainability in the twenty-first century. Multiple sources from within and outside academia support the central argument that sustainability does indeed matter and that business is part of the problem and part of the solution. Following decades of talking about sustainability, we have hardly made real progress. Furthermore, the quest for implementation has only recently appeared on the organisational radar. What has actually been implemented under the umbrella of sustainability is limited in its design and scope. The past decade has shown that these approaches and actions have not done what they were supposed to do. They do not reflect the urgency of the rapidly expanding group of issues we have assembled under the term sustainability. Central to the on-going debate regarding sustainability and responsibility is that something obvious is missing. The missing link is how we organise sustainability, not only as an organisational issue but as a collaborative challenge. The argument is built upon two elements. The first is that no organisation can achieve sustainability on its own. New and intense collaboration between organisations is needed in order to shape the process of transformation. This first element is called “an organisational ecology for sustainability”. The second element is that this new way of working will require transitions—fundamental change in a technological, organisational and social sense. This line of reasoning is developed from the past to the present. This leads to a compact overview of where we have come from and what we stand for now. It also provides a perspective of the work that needs to be accomplished in the years to come: work on new forms of collaboration, on leadership and on transition thinking. As a whole, this contribution can be read as an urgent call to develop a new generation of thinking around the theme of sustainability.
Jan Jonker
3. Corporate Social Responsibility: An Integrated Development Perspective
Abstract
The author searches for an answer to the question of how to improve awareness about CSR not only among companies but other stakeholders as well. While it is convincing to emphasise that CSR might be the source of competitive advantage, this alone does not suffice. To promote CSR in the business environment, a set of professed values that are shared by all stakeholders are necessary. These values can be derived from the natural striving of each human being to achieve a harmonised implementation of aims and functions in all spheres of human existence. For methodological reasons, the author distinguishes in addition to economic, political and social spheres, the spheres of technology, consumption, nature, biology as well as the special role of the human capital and spiritual spheres. The chapter critically questions actions related to the function of aims specific for a given sphere of human existence and suggests replacing them with functions typical of other spheres. It refers in particular to the commercialisation of the spiritual sphere that leads to destructive competition and consequently to a limitation of advantages in free market systems. The author emphasises that the company has to operate within the expectations of a CSR-orientated environment. Improvement of these expectations is the function of a holistic modernisation of human capital. This aims to provide the competencies which enables internal reflectivity to stimulate people to defend against emotional manipulation. Moreover, integrated external reflectivity is necessary to teach people to appreciate changes in the environment. Linking the business strategy with integrated development throughout the policy of this integrated approach to development stimulates employees to better understand the aims, targets and missions of a company. Consequently, this growing trust impacts positively on the integration of targets of companies and employees, and thus, the engagement of staff to promote the success of a company.
Michał Gabriel Woźniak
4. Managing Stakeholders for the Sake of Business and Society
Abstract
Since Freeman’s (Strategic management: A stakeholder approach, Pitman, Boston, 1984) seminal work on the stakeholder view of the firm, stakeholder management has become a much discussed concept in the business as well as in the academic world. In both realms, the call for integrating stakeholders into business decision-making has resonated widely. However, the transfer of elaborate concepts developed by academia into business practice poses a problem, and companies do not know how to address the complex issue of managing stakeholders successfully so that a benefit for the business and for the stakeholders is created. The theoretical and practical discussion of stakeholder management presented in this chapter aims to address this knowledge gap and thereby represents the missing link which is the focus of this chapter.
After an introduction, the theoretical foundation will be provided by discussing important elements and issues of stakeholder management. Of special importance are approaches on how to identify and integrate those stakeholders who are particularly relevant to the company. Thereafter, we will make a business case for stakeholder management in order to build the bridge to the practical part of the chapter. This leads to the crucial question of why companies should practice stakeholder management. In the practical part, we will explain how companies can go about implementing an effective stakeholder management and will also address mistakes which are frequently made. The chapter will close with a conclusion and an outlook on the future of stakeholder management.
Matthias Fifka, Cristian R. Loza Adaui
5. Creating Sustainable Enterprise Using the Substantive Innovativeness Model
Abstract
The purpose of the chapter is to identify theoretical and methodological arguments regarding the relationship between innovativeness and the creation of future sustainable enterprises. The chapter is divided into three parts. In the first part, based on the literature regarding innovation management and corporate social responsibility (CSR), the key factors combining these two areas of exploration have been identified. Particular attention was paid to a new direction of research on enterprises of the future. As a result, an attempt was made to explain the ways of interpreting the concept of sustainable enterprises. In the second part, methodological arguments regarding perceptions of innovation and innovativeness have been included. This approach facilitates the combination of the two key concepts in the chapter: innovativeness with CSR. It is based on the assumption about the necessity of re-defining both innovation and innovativeness as a term. The research on these notions has led to constitute the subjective model of innovativeness, which includes the subjectivity of the participants of management process. This encompasses four elements: Conscious, emotional, cognitive, and behavioural, which provide directions in the scope of creating sustainable enterprises. In the third part of the chapter, the conditions of using the subjective innovativeness model for creating sustainable enterprises functioning in a greatly turbulent environment have been presented. The chapter concludes with a summary and conclusions on the resulting considerations.
Teresa Bal-Woźniak
6. Innovations and Their Diffusion Versus CSR Practices
Abstract
The aim of the chapter is to analyse the impact of innovative enterprises in social change and the possibility of a conscious influence on this process by enterprises applying rules of corporate social responsibility. In the first part, the study attempts to identify the mechanisms of influence of innovation on social change. In particular, the identified social risks arising from the rapid pace of implementation and diffusion of innovation are addressed. The second part of the chapter describes the tools to manage innovation processes by which companies can reduce the negative social effects stemming from innovation. The scale and pace of social transformations which stimulate technical progress have increased significantly due to globalisation. One of the most important dimensions of globalisation is the spread of technology standards through the international transfer of technology. Therefore, the last part of the chapter describes the challenges of corporate social responsibility faced by companies participating in the international transfer of technology, both for exporters and importers of technology.
Dariusz Firszt
7. Altruism as a Missing Concept in Economic Rationality: The Need for Multi-Disciplinary Perspective
Abstract
The following chapter focuses on theoretical and practical aspects of altruism, rationality and happiness from the perspective of CSR. It reflects on current multi-disciplinary approaches to altruism, presents results from various disciplines and delivers broad policy applications, as well as further research directions.
Tomasz Potocki
8. Economic Development and the Implementation of CSR Initiatives in National Economies
Abstract
The aim of the chapter is to identify theoretical, methodological, and empirical arguments for the relationship between economic development and the introduction of corporate Social Responsibility (CSR) in national economies. The chapter consists of three major parts. In the first part, the authors overviewed the literature dedicated to CSR and economic development. This results in the identification of the main features of both these categories. Within this research perspective, the authors draw special attention to the current interpretations with respect to the essence of economic development, which includes not only monetary, but mainly its qualitative aspects, such as: ethical, related with fairness, trust, and sustainability. Moreover, the theoretical arguments for the direction of inter-dependence between the CSR and economic development are discussed. The second part of the chapter addresses the methodological dilemmas related with the research which aim to analyse the inter-dependence between these two categories. This highlights three issues including: the threshold level of economic development as a condition for the introduction of CSR, the role of globalisation as a factor of economy and company development, and difficulties in measuring the achievement in CSR introduction from a comparative perspective. The third part of the chapter discusses the findings of empirical research on CSR and emphasises the arguments for causality between economic development and CSR introduction in companies within national economies. The chapter concludes by summarising the main findings from the research conducted.
Marek Ćwiklicki, Łukasz Jabłoński
9. Income Inequality and Public Debt in OECD-Countries from a CSR Perspective
Abstract
Against the backdrop of the financial crisis which triggered the occupy movement, income inequality, and unsustainable levels of public and private debt elicit concerns regarding the health of the economic system. These issues, which are increasingly gaining public awareness, trigger over-arching questions which reach to the fundamental roots of the model of capitalism. Although capitalism can be considered to have served society well in helping to reduce global poverty and expand access to healthcare and education, the distribution of the wealth which is created by capitalism undoubtedly concurrently generates, as a spin-off, costs for society. In particular, some authors suggest that the growing gap in income inequality and public debt, which have both widened and currently reached an historic high in some countries, negatively affects the economy and thereby society. Consistent with the contemporary interest in addressing social problems and welfare in a new more inclusive approach to capitalism based on stakeholder theory, key to advancing our knowledge in this area would be the identification of the conditions under which public debt and income inequality are growing. A salient question in this debate is the (negative) role that a widening income gap plays in influencing and increasing public debt. This research gap is the missing link upon which the chapter focuses. To address these themes, the aim of the chapter is to present the theoretical and empirical arguments for causality between growing income inequality and increasing public debt within capitalist economies. However, in establishing this causal link and identifying income inequality as a contributing factor to public debt growth, the chapter does not focus on evaluating the role of public debt in society per se. Instead this theme is consigned to the scope of separate research in this field.
Łukasz Jabłoński, Piotr Zmuda, Linda O’Riordan
10. Vroom’s Participation Model as a Foundation of Organisation Audit: A New Approach to CSR
Abstract
This chapter presents an overview of a personalistic, participative approach to management in socially responsible business organisations. We believe that dialogue is a principle vehicle in CSR communication and this is a missing link to sustainable management. In order to fully explain the link between participation and socially responsible business behaviour, we recall the philosophical work of Karol Wojtyła on the nature of participation. We additionally discuss the connection between two phenomena: organisational isomorphism and “tacit knowledge”. We focus our analysis on participative dialogue with employees. For a better understanding of participation, we present the Vroom model. It helps to build a diagnostic tool, which is the main contribution of this chapter. While this tool is designed to improve “human” management in organisational settings, we conclude the chapter by explaining why participative management and co-operative values are so difficult to implement. Finally, we explain how the diagnostic tool could help to fill the missing link noted.
Ryszard Stocki, Agnieszka Łapot
11. Corporate Social Performance, the Meaning of Work, and Applicant Attraction: A Cognitive Perspective
Abstract
The purpose of this chapter is to identify the extent to which the perception of socially responsible policies and the behaviour of employers may be considered important by employees in guiding their career decisions.
In order to understand and outline the possible relationship between Corporate Social Performance and applicant attraction, we employ the theoretical frameworks of Stereotype Content Model (SCM), the BIAS Map and the subjective meaning of work. It appears that people relate to organisations or brands in a similar manner to the way they relate to individuals, making decisions based on how they perceive social actors on the fundamental dimensions of social perception—Warmth and Competence. Thus, the SCM and BIAS Map together may not only explain how people perceive the social world, but also allow the prediction of their emotions and behavioural intentions towards perceived agents, including organisations. Introducing this well-developed and cross-culturally tested theory of social perception into Corporate Social Responsibility (CSR) discourse may, in our opinion, provide the grounds for an inspiring theoretical and profoundly practical perspective on developing sound CSR organisational practices.
The chapter draws heavily on the theories of social cognition, social identity, and signalling, as well as, with regard to the moderating impact of the subjective meaning of work, on the Job–Career–Calling distinction. By analysing candidates’ preferences and perceptions, the possible relationship between the subjective meaning of work, the various types of social perceptions of corporate social policies, and applicant attraction are analysed, and a new model for understanding applicant attraction is presented.
Piotr Prokopowicz, Grzegorz Żmuda
12. The Art of Balancing: Enabling the Realisation of Multiple and Shared Values Through a New Generation of Business Models
Abstract
As the public perception of the role of business in society continues to change, managers face new-fangled challenges when attempting to secure an optimal strategy for the long-term survival of their firms. The increasing awareness that business operates as part of (and not in isolation from) society necessitates an inspired management approach when investing a firm’s resources to create value which is driven by the perspective and needs of a broader range of stakeholder interests.
These ongoing developments in societal expectations have prompted the need for a new management “mind-set” with respect to the way in which profit is perceived. Most particularly, the current rationale on key questions such as: What constitutes profit? and how to organise the business for its optimal generation? is undergoing transition. These questions highlight the “missing link” which establishes the primary focus of this chapter. To address this missing link, a theoretical review of the latest emerging literature surrounding the concept of multiple shared value (MSV) is combined with fresh empirical data to investigate the effectiveness (or otherwise) of the new business model (NBM) concept for translating the concept of sustainable management into everyday business practice.
The qualitative, exploratory data findings presented in this chapter in response to these questions were obtained via in-depth interviews. They serve to furnish the information-base for a critical discussion about the suitability of the new business model concept as a mechanism for delivering the new management methods needed.
Ultimately, this chapter proposes that NBMs can act as a catalyst for creating collective, shared, balanced triple bottom line impact. Consequently, the evidence presented in this chapter implies that by delivering a fairer distribution of the wealth created by business via a stronger focus on creating welfare for human beings and nature, NBMs can serve as an important mechanism for both sustainable social progress and business wealth generation.
Jan Jonker, Linda O’Riordan, Nina Marsh

Practical Realm

Frontmatter
13. The Un-balanced Sheet: A Call for Integrated Bottom Line Reporting
Abstract
This chapter offers a blueprint for the integration of financial, environmental, social, and governance reporting, an emerging practice that has profoundly changed the way organisations develop strategic plans, approach decision-making, measure success, and manage risks in the twenty-first century. Overlooked in the act to prepare a traditional balance sheet are the 80 % of a company’s assets and liabilities, including social and environmental, that conveniently fall outside the scope of modern accounting. In this chapter, we ask the question, why have we continued to take an “unbalanced” approach? We envision a future when a balanced sheet, renamed the value statement, captures the financial, social, and environmental conditions of a firm over multiple periods of time and this information is further supported by a statement of change in stakeholder’s equity (rather than stockholders’ equity). By quantifying assets, liabilities, and performance related to all forms of capital, businesses worldwide are leveraging Integrated Bottom Line (the analysis and disclosure of financial, social, and environmental assets and liabilities to internal, and external stakeholders of a firm) to achieve long-term value creation, innovation, and competitive advantage. IBL goes beyond an accounting practice to become a catalyst for sustainable management solutions, risk management, and stakeholder engagement. To help demonstrate this transformation of performance measurement, the information within this chapter reviews the evolution of integrated reporting, the need for more involvement from accountants to go beyond a myopic focus on the bottom line to enabling shared value through evidence based management, and a review of enabling organisations. The chapter concludes with a call to action for business schools and business organisations to work together at the intersection of integrated reporting to develop solutions for tomorrow’s measurement problems.
Robert Sroufe, Diane Ramos
14. Finding the Value in Environmental, Social and Governance Performance
Abstract
To date, managers of approximately $ 30 trillion in financial assets—all signatories to the United Nations Principles for Responsible Investment (UN PRI)—are seeking to identify companies with higher levels of Environmental, Social and Governance (ESG) performance and strong returns. CFOs increasingly find ESG management on their agenda. However, based on insights from Deloitte Sustainability and the CFO study, in 2012, the management of ESG via the financial department varies enormously between industries and countries. This chapter aims to provide insights into four key areas which could be considered key links with respect to finding the value in ESG performance. First, the role of the CFOs in managing ESG performance, second, the market value of the respective information, third, the development over time towards a future outlook, and fourth the utility of transparent ESG information (in the form of internal and external reporting) going forward.
Viola Möller, Dinah A. Koehler, Ina Stubenrauch
15. Corporate Social Responsibility (CSR) Reporting—Administrative Burden or Competitive Advantage?
Abstract
CSR Reporting has recently received widespread attention in the business community due to the introduction of mandatory CSR reporting at European Union (EU) level. Against this background, intense debate transpires regarding whether companies should be forced to report on their social and environmental performance, considering the underlying financial and technical effort necessary to measure and disclose the respective information. On the one hand, especially with regard to small and medium-sized enterprises (SME), such a burden is widely regarded as unbearable. Taking this argument into account, the EU has reacted by limiting the reporting requirement to large companies. This reaction clearly reflects the widespread notion that CSR reporting is an administrative and financial burden and supports the necessity of mandatory laws to motivate its realisation. Unfortunately, on the other hand, potential business benefits resulting from reporting—such as improved stakeholder communication, a better understanding of one’s own value chain, and enhanced risk management—tend to be disregarded.
The purpose of this chapter is to address this discussion. It briefly presents the nature, development, and status quo of CSR reporting as an introduction, before the connected challenges and chances are discussed. Based on this evaluation, recommendations are developed on how CSR reporting should be implemented by companies in order to generate a benefit for them so that a seemingly administrative burden is turned into a competitive advantage.
Matthias Fifka, Cristian R. Loza Adaui
16. Social Management Accounting: Development of an Integrative Framework for Environmental and Social Costing
Abstract
“You can’t improve what you can’t measure”—To gain a better performance in corporate social responsibility (CSR) it is very important to measure developments and gain detailed cost information. Management must generate a database for the planning and efficient implementation of social tasks and schemes. Accordingly, sustainability orientated management accounting instruments have been continually developed over the last 40 years. As a result, from financial ratios and early types of social-balancing to key performance indicators and integrated performance measurement systems, widespread development in the field of environmental and social cost accounting can be observed. Various concepts of ecological cost accounting were initially developed which were subsequently implemented in the scientific, political or operational sectors. Within the context of the 40 years of this evolutionary development, a recent turn in cost accounting towards a greater consideration of social costs can now be detected. Accordingly, a factor that had previously been ignored now becomes accessible to cost accounting.
To examine these phenomena, this chapter provides a chronological overview of several environmental cost and management concepts. It additionally reconstructs the differentiation and diffusion of environmental and social costs terms and ultimately suggests a new framework for sustainability-orientated costs. This conceptualisation, which is the missing link proposed in the chapter, is designed to enable management to plan and control CSR activities more efficiently. In addition, it demonstrates win-win solutions between social benefits and economic opportunities.
Thomas Heupel
17. Socially Responsible Supply Chain Management for a Competitive Advantage
Abstract
Supply chain operations create a multitude of social and environmental challenges for organisations. Many of these challenges have a significant impact on the organisation’s stakeholders. Any corporate CSR strategy must address these issues to ensure that all stakeholders’ needs are addressed. Organisations often view these CSR efforts through the prism of cost minimisation or risk avoidance. Many of these activities, however, can add value and enhance a firm’s competitive position in the marketplace. Value-added initiatives can be justified in any organisation, even those that have no stated altruistic or social goals. This chapter’s missing link focuses on these value-added CSR strategies that can provide a competitive advantage for an organisation. Specific strategies to address the missing link include supplier development, local sourcing, collaborative distribution, closed-loop supply chain design, and increasing operational efficiency.
Matthew J. Drake, Donald Rhodes
18. How Does it Pay to be Green and Good? The Impact of Environmental and Social Supply Chain Practices on Operational and Competitive Outcomes
Abstract
Although much has been written about whether it pays to be green, few researchers ask does it pay to be good and fewer still offer insights into which practices pay and which do not. This chapter addresses a key missing link in supply chain management by identifying which environmentally and socially sustainable supply chain management practices impact the operational and competitive outcomes of firms. The research literature has presented a diverse catalogue of measures of supply chain sustainability practices. In this chapter we have consolidated and synthesised existing measures in an effort to test the relationship between established sustainability practices and outcomes which allow firms to create a business case for both environmental and social sustainability practices. In doing so, we arrived at four environmental and four social supply chain sustainability practices with similar themes: monitoring; management systems; new product and process development; and strategy re-definition. A key outcome of this examination is that social sustainability practices pay more than environmental sustainability practices. This finding suggests that it might be advantageous for companies to invest their resources in social new product and process development as well as social supply chain re-definition focusing on social issues and in environmental monitoring and developing new environmental products and processes.
Lucy McCarthy, Donna Marshall
19. Employee Competence Development from the CSR Perspective
Abstract
The aim of the chapter is to identify the theoretical and methodological basis for employee competence development in light of corporate social responsibility (CSR), with a particular focus on CSR-orientated companies. The chapter consists of three major parts. In the first part, the authors review the literature dedicated to employees’ competencies and CSR, and as a result, identify the main features of both these categories. Moreover, this part discusses the theoretical arguments for the direction of inter-dependence between CSR and the development of employees’ competencies. The second part addresses the methodological dilemmas related with the dominant research trends, which formed contemporary interpretations of the notion of competences, and their adequateness for CSR. In this part of the chapter the following issues were considered: the social theory of learning, modern concepts of management, and so called “on-the-job” methods of employee competence development. This examination suggests that in the development of employee competences in CSR, modern management methods such as benchmarking, knowledge management, and re-engineering should be taken into account. These methods closely correspond with the three dimensions of the social theory of learning, i.e., imitation, to which benchmarking most closely corresponds, reinforcement based on knowledge management, and modelling based on re-engineering. The final part of the chapter concludes that CSR could be implemented within organisations based upon the framework methodology of employee competence development.
Łukasz Jabłoński, Marek Jabłoński
20. The Role of Employees in Implementing CSR Strategies
Abstract
The missing link theme of this chapter is that CSR can be most effectively integrated into a company’s core business when employees are actively involved. To substantiate this claim the chapter addresses both the function of decision-makers and decision-making approaches in CSR management by examining selected aspects of employee roles in implementing CSR strategies at individual, organisational, and institutional levels. The focus covers a choice of key related themes such as: Collaboration between leaders and employees, a framework illustrating employee’s contribution to CSR integration, as well as an examination of employee participation and motivation when implementing CSR strategy using key frameworks such as Porter’s value chain. In doing so, the link between the organisation and the external operating environment is examined and solutions for mainstreaming CSR principles via employee participation in everyday business practice are proposed. We conclude that companies benefit from active employee participation in CSR implementation in various ways including employee commitment, loyalty, increased productivity as well as a stronger image and brand.
Lara Johannsdottir, Snjolfur Olafsson
21. The Sustainable Gamer: Developing Corporate Social Responsibility Through Games
Abstract
According to Wilson and Holton (Changing manager mindsets—Report of the working group on the development of professional skills for the practice of Corporate Social Responsibility (Department of Trade & Industry, The Corporate Responsibility Group), 2003), Corporate Social Responsibility (CSR) entails behaviour that can be learned, but is not easily taught. As a consequence, a question arises: Can attitudes, knowledge, and skills important for teaching sustainable development and CSR be acquired with the use of simulation games? Based on the dynamically evolving educational market, current developments in educational psychology and practical experience as game developers, we provide evidence that games offer a unique toolbox for teaching CSR both in academia and in the organisational context. This learning approach comprises the missing link proposed in this chapter.
Even though all learning can be considered as learning from experience, there are significant qualities that make simulation games uniquely effective in teaching CSR. No other technique offers so many distinct features that can be employed in order to explore and understand CSR in practice—from gamified learning, to single-issue games, to complex system simulations. One of the qualities which characterises games is the potential to change participants’ mind-set with high fidelity simulations that allow them to discover complex relations and unexpected consequences of regular day-to-day business decisions, as well as to experience their long-term impact on the multiple bottom-line.
In this chapter, we provide both theoretical and practical insights into how simulations can be used for skills and knowledge development crucial for implementing CSR in a given organisational context. Apart from explaining the mechanisms behind the effectiveness of simulation games, we provide examples of different CSR simulation games developed across the world.
Grzegorz Żmuda, Piotr Prokopowicz, Marianna Król
22. From Charity to Mutual Benefit: A New and Sustainable Look at CSR in Africa
Abstract
The Africa of today is very different from the Africa of yesterday. The Africa of today is seeing Africans taking charge of their own destinies, ushering in democratic governments and undertaking macro-economic reforms that are facilitating the socio-economic and political transformation of the continent. It is a far cry from the Africa labelled by The Economist (The Economist 2000, pp. 15, 20–22) as a “hopeless continent.” A new narrative about Africa is been written, it is about “a rising Africa.” This rising Africa according to The Economist (The Economist. http://www.economist.com/node/21541015, 2011) over the past decade has six of the world’s ten fastest-growing countries. In eight of the past 10 years, Africa has grown faster than East Asia, including Japan. Even allowing for the knock-on effect of the northern hemisphere’s slow-down, the International Monetary Fund (IMF) expected Africa to grow by 6 % in 2011 and 2012 and by 5.7 % in 2013.Corporate Social Responsibility (CSR) can enhance the sustainability of this growth. This it can do by addressing the social and environmental impacts of various companies’ actions and by engaging in socially responsible behaviour, transfers of technology and technical expertise, as well as contributing to human development—a sustainable model. For CSR to be able to achieve this, it must move away from the archaic and paternalistic practice where CSR is mostly regarded as “philanthropy” by most companies operating in Africa whiles their main focus is on Return on Investment (ROI). CSR must move to a more sustainable model which offers mutual benefit to the respective companies operating in the region and to Africans. This is so because the numerous companies that operate in Africa cannot continuously extract huge profits from Africa’s resources without giving back in the form of investing in the long-term sustainable development of these countries. Not only is the old way of doing business archaic, it is also not sustainable. A mutually beneficial sustainable model can be achieved when companies operating in Africa begin to work with the various African governments on a win-win, CSR model which puts Africa’s long-term sustainable development needs at the core without compromising the needs of the companies as well. This is the missing link in the practice of CSR as far as Africa is concerned. This paradigm shift as reasoned in this chapter is indeed a new perspective and a sustainable solution of practising CSR in Africa.
David Abdulai
23. CSR Project: Cotton Made in Africa
Abstract
In search for the “missing link” in the ongoing debate on implementing Corporate Social Responsibility (CSR) and Sustainable Development (SD), the following research examines the German development initiative. Cotton made in Africa (CmiA), an initiative with a novel and widespread impact on business solutions which, among other goals, aims at reducing poverty in developing countries. CmiA successfully improves the living conditions of poor small-scale African cotton farmers and provides fair-traded cotton clothing to the ordinary consumer on the world market. This chapter investigates whether the fresh approach to and the implementation of CSR as part and parcel of SD by CmiA can be an example for the highly competitive world of global business by looking at its successes as well as its limitations.
Focusing on the three key components of the missing link, this chapter investigates (1) How ownership and responsibility relate to each other, (2) How the monetary transaction value influences CSR, and (3) How transparent CSR can be managed to keep the stakeholders connected and involved inside and outside CmiA.
The main research question is concerned with CmiA’s potential of dissolving the vacuum created by the disconnection between our economic and social systems. To be more precise: Does CmiA have the potential to combine international cotton companies’ economic interest with their major social responsibility to improve the lives of millions of their cotton producers—millions of destitute small-scale farmers in Africa—in order to connect our economic and social systems in a new, far more transparent manner?
The chapter is necessarily limited by two factors: (a) The initiative CmiA is fairly recent, and (b) available facts and figures are not yet extensive enough to give complete answers to all the questions raised above and especially below. Therefore, the data collection had to rely on CmiA’s annual report 2012 and fact sheets for the period 2010/2013. Official statements and figures from relevant websites and additional interviews with Tina Stridde (Managing Director Aid by Trade Foundation), Maren Sartory (Online Communication and Public Relations TransFair), and Nathalie Bordère (Product Manager Gerhard Rösch GmbH) are included in the data collection.
The chapter concludes that CmiA presents a successful example of responsibly connecting all stakeholders for sustainable growth such as governments, the private sector, non-profit organisations and people at the grass-roots level, collectively working together with the long-term goal of successfully facilitating economic, ecological, and social sustainability.
Ortrud Kamps
24. Conceptual Framework for Corporate Responsibility Management: A Critical Review of Sustainable Business Practice Based on a Case Study of a Leading Transnational Corporation
Abstract
As stakeholder expectations surrounding the role of business in society evolve, concepts of corporate responsibility (CR) and sustainable development (SD) become increasingly relevant. Significantly in this regard, a review of the latest literature suggests that the management tools for translating notions of sustainable responsible management into everyday business practice are limited. The instruments available inadequately provide feasible management solutions either because they are vague and under-developed, and accordingly lack comprehensiveness, or, in contrast, they are so overly complicated that management decision-makers view them as incomprehensible. The resulting lack of transparency for all stakeholders, but in particular for decision-makers facing the management challenge of identifying why and how to integrate CR and SD solutions into their business operations, is the “missing link” upon which this chapter focuses. It aims to address the identified lacunae by rigorously reviewing a recent conceptualisation (CR management framework) of corporate approaches to responsible stakeholder management. It applies problem-solving techniques both theoretically and empirically via qualitative evidence obtained in a case study of a leading transnational corporation’s CR activities. This study simultaneously tests the framework and, in doing so, critically examines the responsible activities of the company under investigation. The ensuing results highlight both the positive potential and eventual room for improvement in both the management framework and the company’s CR response.
Linda O’Riordan, Piotr Zmuda

Educational Realm

Frontmatter
25. CSR—A New Challenge for Universities? A Theoretical and Empirical Analysis of German Universities
Abstract
The topic of CSR is often discussed in connection with business organisations. But also for organisations such as universities CSR represents an important area of influence. The main, clearly related question for research is: What form of specific commitment to society is fitting for universities and society, and how can this commitment be achieved? This leads to the question of how universities should design their CSR activities. This is driven by two discourses: the CSR-and civic engagement-discourse. In the literature a missing link between these discourses can be identified, therefore our first approach is to analyse these discourses concerning their similarities and differences. In doing so, we demonstrate that there are different traditions and theoretical foundations in these discourses. Significantly, from an empirical point of view, no integrated survey of the CSR and civic engagement activities of universities has been conducted to date. Therefore, we present an empirical case study with regard to CSR and civic engagement activities of universities. We present the results of an empirical case study of the current situation of universities in Germany (the federal state of North Rhine-Westphalia specifically and with a focus on business faculties) and their CSR and civic engagement activities. In conclusion, we present some preliminary inferences for future development of CSR and civic engagement activities at universities.
Karl-Heinz Gerholz, Stefan Heinemann
26. Linking “Doing”, “Doing Right” and “Doing Right With Others”—Empirical Indications of the Relationship Between Ethical Competency, Diversity Competency, and Other Parts of the Competency Construct
Abstract
As a construct, competency is generally divided into several parts (e.g., professional competency, social competency, personal competency), of which ethical competency (“to do right”) and its social counterpart, diversity competency (“to do right with others”), are still being researched. The importance of this research is obvious: Especially, but not exclusively, in business education, teaching “to do” as well as “to do right” and “to do right with others” is becoming more urgent and complex, and concepts related to corporate as well as individual social responsibility are gaining recognition as essential elements. However, analysis of university curricula indicates that higher business education programs are often not as “doing”-orientated as the construct of competency may imply. What is more, effective and efficient methods of measuring students’ expectations and experiences with regard to the teaching of ethical and diversity competency are not yet available.
We therefore developed a short self-report scale to screen expected academic acquisition of ethical competency and diversity competency. We tested the scale with the help of students from several business degree programs at a German university. We compared their expected ethical and diversity competency acquisition with expected acquisition of unspecific professional and methodological expertise, social competency and personal competency, as well as their general self-efficacy. Despite the small sample size, the results of the study indicate acceptable degrees of construct validity of the scales within the general construct of competency. We identify a pronounced demand for the teaching of “doing right” as well as “doing right with others” and specific relationships between diversity competency, ethical competency, and the other parts of the competency construct (e.g., an expected strong relationship between “doing right” and “doing right with others”, or the surprisingly missing relationship between ethical competency and social competency).
Frank P. Schulte, Karl-Heinz Gerholz, Stefan Heinemann
27. Fostering Ethical Competence in Business Education
Abstract
Due to recent scandals—for example, during the financial crisis—ethical competence and behaviour has been recognised as an important area of attention for managers. This trend indicates the relevance of business ethics as an integrated part of the education of (future) managers in Higher Education institutions. At the same time, there is a growing demand that higher education is more pertinent to the needs of the working environment. Based on these premises, a missing link between Business Education and ethical needs in working environments can be recognised. In order to close this gap two questions arise: Which ethical competences do future managers need? How can Business Education comply with these requirements and support students to develop these ethical competences during study processes? This contribution will address these questions and, in doing so, draw from curriculum theory. The key goal of the contribution is to discuss the main aim of Business Education in Higher Education institutions and what this means with respect to fostering ethical competence. Based on these remarks, empirical studies of curricula in Business Education are presented. One conclusion is that it seems important—especially for the intention of Business Education—to design more action-orientated curricula to foster ethical competence. These curricula are based on practical ethical problem situations. The requirements for acting in these situations define the competences respectively knowledge, motivation, and attitude aspects in ethical business behaviour. In conclusion, an action-orientated curriculum for Business Education will be presented.
Karl-Heinz Gerholz
28. Transdisciplinary Teaching of CSR by Systemic Constellations
Abstract
The demand for innovative teaching methods for the transfer of sustainability and CSR knowledge to students is constantly rising. However, the problem remains that such knowledge is rather orientational than hard fact knowledge. So the question rises, if there are new and innovative methods—especially in the course of rising demands for transdisciplinary and research-orientated teaching—which are suitable for the transfer of knowledge and the creation of insights into socially highly important topics such as sustainability and CSR.
This chapter presents such a method. The method of systemic constellations is meanwhile well known in organisational consulting and is slowly finding its way to university teaching. The authors have worked with the method for several years and have gained some experience in the use of the method in university teaching. In this chapter the topics sustainability, CSR, sustainable leadership and decision-making premises in companies are addressed and related to the benefit, which can be gained by applying the method. To illustrate the huge potential the method bears, some examples are explained that show how the method has been applied in the context of teaching CSR.
Georg Müller-Christ, Anna Katharina Liebscher
29. Shopping in the (Business) Ethics Supermarket? On the Relationship Between Value Pluralism and Management
Abstract
In this chapter, we argue that the plurality of values in global business raises questions and challenges in company management that the companies, their workforce, management, customers, suppliers and ultimately all other stakeholders, are barely able to address and answer without the normative realm coming into view. The concept of the faith-friendly company (Miller) similarly stems from the American public theology agenda, which in a sense has succeeded the concept of civil religion: rather than powerful indoctrination of a metareligious ethical consensus, here different religious and ethical convictions are the focus. The logic of the faith-friendly company dictates that reason and understanding, based on the individual experiences and practices of employees, partners and customers in handling with the reality of the Absolute, are essential. The authors claim that the ethical supermarket is not an attractive management solution; it renders faith-friendly business impossible and ultimately endangers the assumption of social responsibility with any conviction. This concept responds to the dilemma of companies not being able to prescribe religion to their employees but still needing some kind of connection between them and the reality of the Absolute, together with the necessary religious plurality.
Stefan Heinemann, Ralf Miggelbrink
30. Can Service Learning Foster a Social Responsibility Among Students?—A Didactical Analysis and Empirical Case-Study in Business Education at a German University
Abstract
Due to the recent global economic crisis, the role of business education is becoming more urgent and concepts related to social responsibility are gaining recognition as essential elements in business education. One open question is how can business education contribute to sensitising future managers into acting responsibly? Service learning is often attributed to the potential to promote social responsibility and citizenship skills among students. Service learning can be described as a teaching tool that is characterised by students giving service to the community and having a learning experience. The key goal of this chapter is to have a look at service learning as a teaching tool from a didactical point of view. In the first part, we provide an overview about the potentials of service learning and show the didactical and learning theoretical foundations of this approach. Based on that, we present several empirical studies on service learning in business education and aim to demonstrate that cognitive development and understanding of social responsibility can be promoted through service learning. However, having an effect on the sense of responsibility is mostly dependent on the didactical design. Service learning can be described as a context-sensitive concept; therefore, an implementation in German business education needs a contextual adaption. To address this, in the second part, we present a case-study to design and to implement service learning in a German faculty of Business Administration and Economics. We evaluated this service learning arrangement through a qualitative survey. As one result of the survey, it can be shown that the didactical adaption of the service projects and the reflection about the service activity through the students are relevant design criteria for service learning.
Karl-Heinz Gerholz, Simone Losch
Backmatter
Metadaten
Titel
New Perspectives on Corporate Social Responsibility
herausgegeben von
Linda O'Riordan
Piotr Zmuda
Stefan Heinemann
Copyright-Jahr
2015
Electronic ISBN
978-3-658-06794-6
Print ISBN
978-3-658-06793-9
DOI
https://doi.org/10.1007/978-3-658-06794-6

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