Ausgabe 3/2019
Inhalt (8 Artikel)
Empirical article
Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach
Donghyun Choi, Yonghwi Noh, Jin Sung Rha
Empirical article
The role of customer operant resources in health care value creation
Le Nguyen Hau
Empirical Article
Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice
Tomás F. Espino-Rodríguez, Juan Carlos Ramírez-Fierro
Empirical article
Innovation type and external knowledge search strategies in KIBS: evidence from Canada
David Doloreux, Ekaterina Turkina, Ari Van Assche
Empirical article
Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance
Taewon Hwang, Sung Tae Kim
Empirical article
Motivation triggers for customer participation in value co-creation
Freida C. Palma, Silvana Trimi, Soon-Goo Hong
Empirical article
How to boost frontline employee service recovery performance: the role of cultural intelligence
Annelies Costers, Yves Van Vaerenbergh, Anja Van den Broeck
Empirical article
The relationship among competitive advantage, catch-up, and linkage effects: a comparative study on ICT industry between South Korea and India
Lee Dong Hyun, Ga Youn Hong, Sang-Gun Lee