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Erschienen in: Journal of the Academy of Marketing Science 1/2008

01.03.2008 | Conceptual/Theoretical Paper

Marketing with integrity: ethics and the service-dominant logic for marketing

verfasst von: Andrew V. Abela, Patrick E. Murphy

Erschienen in: Journal of the Academy of Marketing Science | Ausgabe 1/2008

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Abstract

This paper examines a tendency within existing marketing scholarship to compartmentalize ethical issues. It also shows how this tendency can cause ethical tensions and conflicts in marketing practice. The emerging service-dominant (S-D) logic for marketing, as proposed by Vargo and Lusch, is explored as an example of an approach to marketing that overcomes this tendency. The S-D logic is found to be a positive development for marketing ethics because it facilitates the seamless integration of ethical accountability into marketing decision-making. Specific recommendations are made for improving the ethical climate in marketing using marketing performance measurement theory and practice.

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Fußnoten
1
However, certain marketing professions such as car salesmen and advertising practitioners are consistently perceived by consumers to exhibit low levels of ethics—e.g. Gallup (2003).
 
2
Marketing efficiency is addressed below, where we consider the tension between consumer participation and total system efficiency.
 
3
Additional tensions can be identified with other stakeholders such as investors, communities and society at large (Wilkie and Moore 1999).
 
4
E.G. 3M, Anheuser-Busch, Dell Inc., and Ford Motor Company. See http://​www.​globalreporting.​org/​GRIreports.
 
5
Unethical firms who bribe or otherwise gain unfair advantage may themselves cause ethical firms to suffer short-term volatility. However, over the medium and longer term, it would appear that unethical firms are more likely to suffer volatility themselves than inflict it on others.
 
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Metadaten
Titel
Marketing with integrity: ethics and the service-dominant logic for marketing
verfasst von
Andrew V. Abela
Patrick E. Murphy
Publikationsdatum
01.03.2008
Verlag
Springer US
Erschienen in
Journal of the Academy of Marketing Science / Ausgabe 1/2008
Print ISSN: 0092-0703
Elektronische ISSN: 1552-7824
DOI
https://doi.org/10.1007/s11747-007-0062-0

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