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Service Business

Ausgabe 2/2009

Inhalt (6 Artikel)

Original Paper

Comparison of customer response models

David L. Olson, Qing Cao, Ching Gu, Donhee Lee

Original Paper

ICT introduction in the city councils. A regional analysis

Alicia Llorca, Laura Fernández-Durán, Gislaine Cristina De Souza Rech

Original Paper

Finding critical success factors for virtual community marketing

Sang Hoon Kim, Kyung Hoon Yang, Jae Kyung Kim

Original Paper

Searching for e-mentoring practices for SME staff development

Irja Leppisaari, Marja-Liisa Tenhunen