Ausgabe 3/2017
Inhalt (11 Artikel)
Empirical article
A learning-oriented decision-making process for real estate brokerage service evaluation
Fernando A. F. Ferreira, Ronald W. Spahr, Mark A. Sunderman, Audrius Banaitis, João J. M. Ferreira
Empirical article
Market value analysis of a Chinese e-commerce holding group: a multicriteria approach
J. F. Juliá-Igual, R. Cervelló-Royo, I. Berné-Lafuente
Empirical article
HEALTHQUAL: a multi-item scale for assessing healthcare service quality
DonHee Lee
Empirical article
Corporate social responsibility and bank risk profile: evidence from Europe
Nicolás Gambetta, María Antonia García-Benau, Ana Zorio-Grima
Empirical article
Aggregate consumer ratings and booking intention: the role of brand image
Ana B. Casado-Díaz, Leonor M. Pérez-Naranjo, Ricardo Sellers-Rubio
Empirical article
Effect of information management capability on organizational performance
Carlos Devece, Daniel Palacios, David Martinez-Simarro
Empirical article
Innovation and corporate entrepreneurship in service businesses
Maria de Lurdes Calisto, Soumodip Sarkar
Empirical article
The evaluation factors of adopting SoLoMo services: the hybrid fuzzy MCDM approach
Heng-Li Yang, Shiang-Lin Lin
Empirical article
Triggering the internationalization of Malaysian quantity surveying firms
Chen Wang, Lincoln C. Wood, Hamzah Abdul-Rahman, Han Biao Ng
Empirical article
Leader political skill and casino dealer morale: the mediating role of follower perceptions of leader–member exchange
Taegoo Terry Kim, Osman M. Karatepe, Gyehee Lee, Choong-Ki Lee
Erratum
Erratum to: Study abroad programs as a service convergence: an international marketing approach
M. Minsuk Shin, Eun Jeong Noh, Jiwon Lee